Privacy & Cookie Policy
Last updated: 26th October 2026
Who we are
Skipton Players is a registered charity (no. 1215103) run entirely by volunteers. We own and run Skipton Little Theatre, Clifford Street, Skipton BD23 2AD.
Skipton Players is the data controller for the personal information collected through this website and our booking, membership and Season Pass services. This means we decide how your information is used and we are responsible for keeping it safe.
We will never sell, rent or share your information for others’ marketing.
What we collect and why
Contact form
When you send an enquiry through our contact form, we collect your name, email address and message. Your enquiry is emailed to a mailbox read by our volunteers. We may pass it to the volunteer best placed to answer it, for example on venue hire or membership. We use your details only to reply to you.
Season Pass applications
When you apply for a Season Pass, we collect your name, email address, postal address and phone number. We use these to send your invoice, record your payment, issue your Season Pass and contact you about your pass. We keep a list of Season Pass holders for the season the pass covers.
Membership applications
When you apply for membership, we collect your name, email address, postal address, phone number and the areas you’re interested in helping with. We use these to send your invoice, keep our membership register, contact you about Skipton Players business such as our AGM, and match you with volunteering opportunities.
Online ticket booking
Our online booking is provided by TicketSource. When you book, TicketSource collects your name, contact details and payment information on our behalf. We are the data controller for your booking details, and TicketSource acts as our data processor. We never see or store your card details. TicketSource uses cookies during booking. Read its cookie policy and privacy policy.
Email newsletter
If you sign up to our newsletter, we collect your name and email address. We use Mailchimp to store these details and send our emails. You can unsubscribe at any time using the link at the bottom of every email, or by contacting us.
Our legal basis for using your information
- Contract: to process your booking, Season Pass or membership.
- Consent: to send you our newsletter. You can withdraw consent at any time.
- Legitimate interests: to reply to enquiries, run the charity and keep our website secure.
- Legal obligation: to keep financial records as required by law and by the Charity Commission.
Website logs and backups
Our web server records visitors’ IP addresses in log files, which we use to understand how the website is used and to keep it secure.
The website is backed up regularly for security and disaster recovery. Backups are stored securely with Dropbox and deleted after a maximum of 60 days.
Where your information is stored
Some of our service providers, including Mailchimp, Google and Dropbox, may store information outside the UK, including in the United States. Where they do, the transfer is protected under the UK-US data bridge (the UK Extension to the EU-US Data Privacy Framework) or other safeguards approved under UK data protection law.
How long we keep your information
- Contact form enquiries: up to 12 months after we’ve dealt with them.
- Season Pass records: until the end of the season the pass covers, plus financial records as below.
- Membership records: while you are a member, and for 2 years after membership ends.
- Newsletter details: until you unsubscribe.
- Financial records such as invoices and payments: 6 years, as required by law.
Your rights
Under UK data protection law you have the right to:
- ask for a copy of the information we hold about you
- ask us to correct information that is wrong
- ask us to delete your information
- ask us to limit how we use your information
- object to how we use your information
- ask for your information to be transferred to another organisation
- withdraw your consent at any time, where we rely on consent
We may not be able to delete some information, such as sales and payment records we must keep for tax and accounting purposes.
To make a request, contact us using the details below. We aim to acknowledge requests within five working days and respond fully within one month.
Complaints
If you’re unhappy with how we’ve handled your information, please contact us first. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.
Links to other websites
Our website links to other websites. We are not responsible for their privacy practices, so please read their privacy policies.
Changes to this policy
We will post any changes on this page. If we plan to use your information in a new way, we will tell you first.
Contact us
Email: skipton.little.theatre@gmail.com
Post: Skipton Players, Skipton Little Theatre, Clifford Street, Skipton BD23 2AD
Telephone: 01756 802177